UX/UI design

Customized counselor

Sometimes it’s easier for people to tell their stories to a stranger instead of a friend or their family. What if, AI recognizes emotion and gives advice to humans? With AI human can share their feeling anonymously and without any judgement. It helps people to learn more about their emotion and prevent serious mental diseases.

Part of main project at FH Potsdam

Tasks

Understanding AI, conception, creation of prototypes

Year

2019

User group

My user group are foreign students with excessive worries living in Berlin. They need relaxation and comfort, because they have difficulty keeping up with constant stress from obligations (study, visa, living).

"I have pressure and anxiety,

but it’s hard for my family and friends to understand me. We are living in a different situation ... “

Touch point

Market research showed that current digital solutions have many options that cause additional stress for users. Therefore, I focus on simple customized suggestions.

How can a machine know emotions?

AI collects data from variables such as heart rate and tone of user's voice that can be provided by a smartwatch the user is wearing.  AI can analyze these variable to measure emotions on a scale from 1 to 5 (1 means good mood and 5 means bad mood).

AI recognizes when the user's feeling is getting worse and the service app tries to help the user through chatting or asking questions. If this is not improving the situation, it can connect with a counselor.

The process of taming machine

User scenario

I focused on a situation, in which the user has anxiety and worries.

The interface system reacts and the user responds.

Concept

The design concept is inspired by "worry dolls". "Worry dolls" originate from Guatemala and are also found in Mexico. In traditional and modern times, worry dolls are given or lent to brooding and sorrowful children. They would tell their doll about their sorrows, fears, and worries, then hide it under their pillow during the night. After this, the child will literally sleep over the whole thing. At the next morning, all sorrows are said to have been taken away by the worry doll.

 

The first image shows an object similar to "worry dolls". This is shown to the user at the beginning, when the interface app asks the user about worries. The objects are together and it resembles the face of a doll. After the conversation with the app, the objects are separated from each other. This visualizes the process. The user's worries are becoming very small or are gone in the end.

User experience journey

First, in the morning, the user is going to university and might feel anxious about missing the train. User's heart beat might be different. The app asks the user if the user needs help.

The user can ignore the alarm. Then the app suggests the user a simple method to calm down.

During the day, when the user has a bad mood, the app notices it and alerts the user. The app asks the user if the user wants to talk. If the user wants, the user can set a time for a conversation.

At the given time, the app asks the user again, if the user is still worried or the worries are already gone. If the user had similar concerns before that were resolved, the app shows the user previous records. This process allows users to think less seriously about their worries. Everything will be alright.

In the evening, the user is home alone. AI notices that the user is not feeling very well and attempts to communicate with the user. This time, the user is immediately talking to the AI. The app (AI) helps the user to avoid being buried by own concerns.

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